Reference

Terms That Govern Your punokawan88 Account

These terms set out the rules that apply when you open and use your punokawan88 account, including how deposits via DANA, OVO, and GoPay are handled, what your account access rights are, and what we expect from you in return.

DANA, OVO & GoPay coveredAccount access rulesWallet verification stepsJurisdiction-dependent eligibilityContact path for disputes
punokawan88 Terms That Govern Your punokawan88 Account
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights Under These Terms

We take account integrity seriously across every step — from the moment you register to each wallet transaction you complete. These terms define exactly where our responsibilities begin and where yours do, so neither side is left guessing. Below are the four areas we treat with the most care under these terms.

Account Security

Your account is protected at login with OTP verification sent to your registered mobile number. Never share your OTP with anyone, including our support team.

Data Retention

We retain your account and transaction data for as long as your account remains active and for the period required by applicable law after closure.

Wallet Ownership Rule

Under these terms, the DANA, OVO, or GoPay wallet used for deposits must be registered in the same name as your punokawan88 account. Third-party wallet use is not permitted.

Requesting Changes

To update your registered wallet or personal details, submit a request through live chat or email with a valid ID. We verify before making any change.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned unfairly, reach out directly. We handle terms-related queries through live chat, email, and our Indonesia support line — the same channels used for wallet and account questions. Quote your registered wallet number (DANA, OVO, or GoPay) when writing in so our team can pull up your account without delays.

Live Chat Start a live chat session from your account dashboard to raise a terms question or flag a dispute. Available during platform operating hours.
Email Support Write to our support address with your account ID and the specific clause you want clarified. We respond to terms queries in writing for your records.
Indonesia Account Help For wallet-linked account issues — including DANA, OVO, or GoPay mismatches — our Indonesia support team handles verification disputes tied to these terms.

Common Questions About punokawan88 Terms

These are the questions we hear most often about how our terms work in practice — from wallet rules to account closures and what happens when terms change.

Yes. These terms apply regardless of which supported e-wallet you use. Whether you deposit via GoPay, OVO, or DANA, the same account rules, wallet ownership requirements, and dispute process apply.

We may suspend or permanently close an account that breaches these terms. You will be notified by email or in-app message, and you can contact support to request a review of the decision.

No. Under these terms, your deposit wallet must be registered in your own name. Using a third-party OVO, DANA, or GoPay account will result in the transaction being held pending verification.

We update the revision date at the top of this page whenever the terms change. Continuing to use your account after the revision date means you accept the updated version.

Send a written request through our email support channel with your account ID. We will provide the data we hold on your account in line with applicable Indonesian law and the timeframes set out in these terms.

These terms state clearly that applicable Indonesian law takes precedence where any conflict exists. Raise the specific clause with our support team and we will clarify or escalate as needed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.